Terms, Conditions & Returns
Shipments within NY State will be charged applicable NY State sales tax unless buyer has submitted a tax exemption certificate prior to or at the time of shipment (The exemption form must be on file with us).
Governmental agencies, fire and police departments, and nonprofit volunteer organizations automatically have NET 30 DAY open accounts, subject to their credit history. All other organizations are invited to apply for and enjoy open account privileges. Please call 1-800-347-3494 for a credit application.
Standard payments on open accounts are payable within 30 days of invoice date. Delinquent accounts are subject to a finance charge of 18% per annum.
If we make an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. No claims may be filed after 30 days. All medications that don't meet date requirements must be reported within five days of receipt.
Items Damaged during shipping
Your order is carefully packed to arrive safely. Should the shipment be damaged, immediately notify the carrier and file a claim with them. If the damage is obvious upon receipt, you may refuse the shipment.
Returns requested by customer
Please call for a return merchandise authorization number and write it on the outside of the carton. We will not accept any returns without an RMA clearly written on the outside of the carton. Return the items to us, insured and freight prepaid, for prompt credit or exchange only (no refunds). Shipping and handling charges are non-refundable. Items are not returnable after 30 days from the date received. All pharmaceuticals, items with expiration dates, and items that are subject to FDA tracking requirements are not returnable.
Non-returnable items include those purchased for resale, bulk items, special orders and personalized items.
We make every effort to keep current and accurate images of all items sold on our website. Some items are pictured in groups with other, unrelated items. Only the item in the item description is included. Some images are for illustration purposes only and the actual item you receive may differ in color or other detail. Always refer to the item description for a complete and accurate description of the item being sold. We cannot take responsibility for any errors.
We will do our best to provide the item you've bought. In the event that we do not have the product available to send you, we reserve the right to send you an equivalent substitution.
In an effort to help our customers, we have marked many items on this website as "Latex Free". It is our intent to sell non-latex products where indicated, however, we cannot control changes in manufacturing and may inadvertently sell a product marked "Latex Free" which may contain latex. Thoroughly inspect all products and product labels for latex information before administering care.